Key Account Manager
Schedule:
Teaching time:
Location:
Topic:
Form of learning:
Provider:
Level:
Fee:
Target group and prerequisites
Course description
The starting point for all businesses is the customer for whom the products and services are produced. Managing and developing customer relations is systematic work which will secure the right kind of value creation and competitive advantage and success for the company.
The central focus of the Key Account Manager program is increasing productivity in key account management by focusing on customer value creation, improving customer management processes, and developing communications in key account relations.
The program will deepen your understanding of the concept of value in customer relations, and of identification, creation, and communication of customer value. You will learn tools for goal-oriented account planning and tools to develop KAM processes in your organization. You will also improve your skills in account communication and learn ways to achieve a value creating dialogue with your clients.
The program includes five training days in three modules with practical assignments.
The program is held in Finnish.
Teaching takes place at Aalto PRO's premises in Helsinki.
