Digital Service Design
Form of learning:
The application period for the summer course Digital Service Design starts in February. Please note that course information is subject to change.
Digital services are an increasingly important part of our everyday lives. Traditional businesses have shifted from product-based to service-based business models, and the digitalisation of daily services like banking and healthcare affects millions of people. Successful services don’t happen by accident, which is why more and more people need design skills.
During the Digital Service Design course, students learn the key principles of user-centred service design. Topics covered include commonly used methodologies such as stakeholder mapping, journey mapping and service blueprints, as well as the basics of user research.
The study methods combine theory with practice. Case examples from the industry showcase excellent digital service design, and students practice the design process through a group project, from ideation and research to prototyping. The course is aimed at undergraduate students.
The tuition fee for external students is 500€ (including VAT 24%).
There is no tuition fee for Aalto degree students.