Digital Service Design

Digital services are becoming more and more present in our everyday lives. The summer course Digital Service Design offers insights into the key principles of user-centred service design, and how to utlize them both in theory and practice.
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Schedule:

Teaching time:

Daytime

Location:

Espoo

Topic:

Digitalisation

Form of learning:

On-campus

Provider:

Aalto University Summer School

Level:

Intermediate

Credits:

2 By Aalto University (ECTS)

Fee:

500 € including VAT 24%

Application period:

1.2.2023 – 31.5.2023

Course description

The application period for the summer course Digital Service Design starts in February. Please note that course information is subject to change.

Digital services are an increasingly important part of our everyday lives. Traditional businesses have shifted from product-based to service-based business models, and the digitalisation of daily services like banking and healthcare affects millions of people. Successful services don’t happen by accident, which is why more and more people need design skills. 

During the Digital Service Design course, students learn the key principles of user-centred service design. Topics covered include commonly used methodologies such as stakeholder mapping, journey mapping and service blueprints, as well as the basics of user research. 

The study methods combine theory with practice. Case examples from the industry showcase excellent digital service design, and students practice the design process through a group project, from ideation and research to prototyping. The course is aimed at undergraduate students.

Tuition fee

The tuition fee for external students is 500€ (including VAT 24%). 
There is no tuition fee for Aalto degree students.

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